Refund policy

 

At Courage, we want you to be happy with your purchase. If you are not completely satisfied, we aim to make the returns and refunds process as straightforward as possible. Please familiarize yourself with our policy below.

Return Period: 

We offer a 10-day return window, starting from the date your order is delivered. You must contact us within these 10 days to request a return.

Please note that this 10-day return window applies to our voluntary returns policy and does not limit, replace or exclude any rights customers may have under applicable South African consumer protection legislation, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

Your statutory consumer rights remain unaffected.

Exchanges, Refunds & Store Credit:

If you are dissatisfied with your purchase for a reasonable change-of-mind reason, you may request a return within our 10-day return window. We will be happy to offer an exchange (subject to stock availability), store credit or, where applicable, a monetary refund.
For qualifying defective, unsafe or non-compliant goods, customers retain their rights under section 56 of the Consumer Protection Act. Within six months of delivery, customers may return qualifying goods, without penalty and at the supplier's risk and expense, and choose a replacement or monetary refund.
Customers who purchase online may also have statutory cancellation rights under section 44 of the Electronic Communications and Transactions Act. This generally allows qualifying online purchases to be cancelled within 7 days of receiving the goods, subject to applicable statutory exceptions.

Where a statutory monetary refund is due, customers will not be required to accept store credit or an exchange instead.

Approved monetary refunds will be processed to the original payment method within the applicable statutory timeframe or, for voluntary returns, within a reasonable processing period. Please allow additional time for the refund to be processed and reflected in your account, depending on your payment provider.

If you voluntarily choose store credit, please note that it remains valid for 6 months from the date of issue. Store credit is optional and will never replace a monetary refund where a customer is legally entitled to one.

How To Request a Return:

To initiate a return, please contact us at hello@needcourage.co.za. For change-of-mind returns, please contact us within 10 days of receiving your order. Please include your order number and the reason for return.
For defective, damaged or non-compliant goods, or where you wish to exercise a statutory cancellation right, please contact us at the same email address so that we can assist you in accordance with your applicable legal rights.

For voluntary change-of-mind returns, if your return is approved, you will then receive instructions on where to send your item/s.

 Return address: 18 Andringa Street, Stellenbosch Central, 7600, Western Cape, South Africa.

Please do not send items back before receiving return instructions from our team. However, any approval or return authorisation process will not restrict or delay your statutory consumer rights.

Return Shipping Costs: 

For voluntary change-of-mind returns, customers are responsible for the cost of returning the item to us, unless otherwise required by applicable law or agreed upon by our team.

For qualifying defective, unsafe or non-compliant goods returned under the Consumer Protection Act, returns will be handled at the supplier's risk and expense, as required by law.

We recommend using a tracked shipping service for returns where the customer is responsible for arranging and paying for return shipping, as we cannot guarantee receipt of items returned without tracking.

Return & Refund Processing: 

Once your return has been received, we will inspect the item where applicable and process your request accordingly.
Eligible monetary refunds will be processed to the original payment method within the applicable statutory timeframe. Refund processing and the time taken for funds to reflect in your account may vary depending on your payment provider.

For qualifying online cancellations under the Electronic Communications and Transactions Act, refunds will be processed within the timeframe prescribed by law.

For applicable direct-marketing cancellations and refunds under the Consumer Protection Act, the relevant statutory refund periods will apply.

If more than 15 business days have passed since your return was approved and you have not received an update regarding your refund or return, please contact us at hello@needcourage.co.za for assistance. This follow-up period does not extend or replace any statutory refund deadlines.

Nothing in this policy is intended to exclude, restrict or waive any rights or remedies available to customers under applicable South African consumer protection legislation.

Contact Us: 

If you have any questions or concerns regarding our Returns, Refunds & Exchanges policy, please contact us at hello@needcourage.co.za. We're happy to assist you.

Thank you for shopping with Courage. We appreciate your support!